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The Comfort of Music Therapy in End-of-Life Care Play Video Search videos Search video... All Categories All Categories Fundraising Events Hospice & Palliative Care Charlotte Region hpccr Specialty Care Veteran Care The Comfort of Music Therapy in End-of-Life Care Play Video Levine & Dickson Hospice House at Southminster Photo Tour Play Video Levine & Dickson Hospice House at Aldersgate Photo Tour Play Video Levine & Dickson Hospice House - Huntersville Photo Tour Play Video

Review VIA Health Partners' Non-Discrimination Policy. We are committed to providing inclusive, equitable care and services without discrimination. Notice of Nondiscrimination and Accessibility VIA Health Partners complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. VIA Health Partners does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. VIA Health Partners: • Provides free aids and services to people with disabilities to communicate effectively with us, such as: - Qualified sign language interpreters - Written information in other formats (large print, audio, accessible electronic formats, other formats) • Provides free language services to people whose primary language is not English, such as: - Qualified interpreters - Information written in other languages If you need these services, contact Cindy Tilley, Civil Rights Coordinator. If you believe that VIA Health Partners has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Cindy Tilley, Civil Rights Coordinator PO Box 470408 Charlotte, NC 28247 1-704-375-0100, (TTY: call 1-800-835-5306) or hpccr.org You can file a grievance in person or by mail, or email. If you need help filing a grievance, Cindy Tilley, Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf , or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 1-800-537-7697 (TTY/TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html .   VIA Health Partners (including Hospice & Palliative Care Lake Norman, Hospice & Palliative Care Lincoln County, Hospice & Palliative Care Palmetto Region, Levine & Dickson Hospice House – Huntersville and Levine & Dickson House at Southminster) does not discriminate against any person on the basis of race, color, creed, religion, age, gender, sexual orientation, national origin, veteran status, genetic information, or disability on admission, in treatment, or participation in its programs, services, activities or employment. If you speak any of the following languages, language assistance services are available to you, free of charge: Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-704-375-0100. (TTY: 1-800-835-5306). Chinese: 注意︰ 如果你会说中国话，语言援助服务，免费的是可供您使用.致电 1-704-375-0100 年 (TTY: 1-800-835-5306). Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-704-375-0100. (TTY: 1-800-835-5306). Korean: 한국어를 말하는 언어 지원 서비스, 무료로, 당신에 게 사용할 수 있습니다. 1-704-375-0100 전화 (TTY: 1-800-835-5306). French: ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-704-375-0100 (TTY : 1-800-835-5306). Arabic: تنبيه: إذا كنت تتحدث اللغة العربية، خدمات المساعدة اللغوية، مجاناً، تتوفر لك. استدعاء 1- (1-704-375-0100) (TTY: 1-800-835-5306). Hmong: XIM: Yog hais tias koj txawj hais lus Hmoob, lus pab, dawb xwb, yog pab muaj rau koj. Hu rau 1-704-375-0100 (TTY: 1-800-835-5306). Russian: ВНИМАНИЕ: Если вы говорите на русском, языковой помощи, бесплатно предоставляются услуги для вас. Звоните 1-704-375-0100 (TTY: 1-800-835-5306). Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-704-375-0100 (TTY: 1-800-835-5306). Gujarati: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-704-375-0100 (TTY: 1-800-835-5306). Mon-Khmer, Cambodian: ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 1-704-375-0100 (TTY: 1-800-835-5306)។ German: Achtung: Wenn Sie Deutsch sprechen, sind Sprache Assistance-Leistungen, unentgeltlich zur Verfügung. Rufen Sie 1-704-375-0100 (TTY: 1-800-835-5306). Hindi: ध्यान दें: यदि आप हिंदी बोलते, भाषा सहायता सेवाओं, नि: शुल्क, आप के लिए उपलब्ध हैं। 1-704-375-0100 कॉल (TTY: 1-800-835-5306)। Laotian: ຄວນລະວັງ: ຖ້າຫາກວ່າທ່ານເວົ້າພາສາລາວ, ການບໍລິການການຊ່ວຍເຫຼືອພາສາ, ເສຍຄ່າໃຊ້ຈ່າຍ, ແມ່ນມີໃຫ້ເພື່ອທ່ານ. ໂທຫາ 1-704-375-0100 (TTY: 1-800-835-5306). Japanese: 注意: あなたが日本語を話す言語アシスタンス サービス、無料で、あなたに利用できます. 1-704-375-0100 を呼び出す (TTY: 1-800-835-5306).

Understand the importance of Advance Care Directives with VIA Health Partners. Learn how to plan your care decisions and ensure your wishes are honored. Advance Care Planning Honoring the wishes of your loved one. Advance care directives provide clarity for when the time comes to use them. Advance Directive Health Care Power of Attorney Advance Directive for a Natural Death (Living Will) Do Not Resuscitate (DNR) Medical Orders for Scope of Treatment (MOST) Physician Orders for Scope of Treatment (POST) Additional Resources More Available 24/7 • 365 Days a Year • Call Us Anytime: 833.839.1113 Advance Directive Advance Directive When the time comes, advance directives help honor the wishes of your loved one... An advance directive is a legal document that outlines choices about being kept alive by artificial means when suffering from a terminal illness, permanent brain damage, or advanced dementia. Such documents are utilized when we lose decision-making capacity. While many of us have strong opinions about whether we would like to receive these types of treatments in an attempt to keep us alive, few of us actually take the steps to ensure that our wishes are honored. Studies have found that most of us would refuse to be kept alive by artificial means if we have dementia or a terminal illness*. Studies have also found that only 50% of terminally ill patients execute advance directives**. However, there are several easily completed documents that will allow loved ones to understand a patient's wishes regarding end-of-life care, even if the patient lacks decision-making capacity. The state of North Carolina recognizes two advance directive documents. Revised in 2007, they are the Heath Care Power of Attorney and the Living Will. These documents are legal when they are completed by an individual with decision-making capacity, signed by two witnesses, and notarized. There are also two medical orders recognized by North Carolina. They are the Do Not Resuscitate (DNR) and Medical Orders for Scope of Treatment (MOST) forms. These forms are obtained from the physician or healthcare provider. Health Care Power of Attorney Health Care Power of Attorney The Health Care Power of Attorney allows a person to name someone to make healthcare decisions for them, should the person be unable to communicate their wishes. Advance Directive for a Natural Death (Living Will) Advance Directive for a Natural Death (Living Will) The Living Will should be used as instructions for the future for anyone who would like their healthcare providers to withhold or withdraw life-prolonging measures in certain situations. There is no legal requirement that anyone execute a living will. Do Not Resuscitate (DNR) Do Not Resuscitate (DNR) The DNR form is a medical order that communicates a person’s desire to forgo cardiopulmonary resuscitation should their heart stop beating and they stop breathing. It is utilized outside the hospital setting, and is bright yellow with a red stop sign in the middle. Medical Orders for Scope of Treatment (MOST) Medical Orders for Scope of Treatment (MOST) In North Carolina the MOST form is a medical order that describes a patient's end-of-life plan of care. It is intended for patients experiencing a terminal illness with a prognosis of less than one year. Since it is a medical order, any physician in any setting can follow the orders. It is also bright pink so that it can be easily identified. Physician Orders for Scope of Treatment (POST) Physician Orders for Scope of Treatment (POST) In South Carolina a POST form is a designated document designed for use as part of Advance Care Planning (ACP) and consists of a set of medical orders signed by a patient’s physician addressing key medical decisions consistent with patient goals of care concerning treatment at the end-of-life that is portable and valid across health care settings. A POST form should be completed by a trained facilitator or qualified health care professional in conversation with the patient. Additional Resources Additional Resources If you would like more information about end-of-life planning, these websites will also help: Association for Home & Hospice Care of North Carolina - www.ahhcnc.org North Carolina Medical Society - End of Life Resources - www.ncmedsoc.org North Carolina Department of the Secretary of State - Advance Health Care Directive Registry North Carolina Department of Health and Human Services - Division of Medical Assistance __________________________ * SUPPORT Principal Investigators. "A Controlled Trial to Improve Care for Seriously Ill Hospitalized Patients: The Study to Understand Prognoses and Preferences for Outcomes and Risks of Treatment." Journal of the American Medical Association, 274: 1591-1598. ** Degenholtz HD, Arnold RA, Meisel A, Lave JR. "Persistance of Racial Disparities in Advance Care Plan Documents Among Nursing Home Residents." Journal of the American Geriatrics Society, 50: 378-381, 2002

How do you know if you need Hospice Care or Palliative Care? It can be difficult knowing which type of care is needed. By answering a few brief and confidential questions, it may help guide you in determining if Hospice Care or Palliative Care is right for you or your loved one. Hospice Care or Palliative Care? How do you know if you need Hospice Care or Pall iative Care? It can be difficult knowing which type of care is needed. By answering a few brief and confidential questions using the tool below, it may help guide you in determining if Hospice Care or Palliative Care is right for you or your loved one. Your answers are private to you, we do not store or share your responses. Available 24/7 • 365 Days a Year • Call Us Anytime: 833.839.1113 Have you or your loved one been diagnosed with a serious illness? A serious illness may include heart failure, COPD, dementia, Alzheimer's, cancer, etc. Yes No If no, this may not be the right time for Palliative Care or Hospice Care, but we welcome a phone call to speak to one of our nurses about your specific situation and answer any questions you may have. Have you or your loved one experienced any of the following within the last 3-6 months? Eating less Declining mobility Hospitalizations Sleeping more Weight loss Worsening shortness of breath that is impacting your quality of life Yes No Are you or your loved one receiving curative treatment, like chemotherapy? Yes No If yes, this may be the right time for Palliative Care. Contact us any time to discuss how our Palliative Care program can help support you or your loved one. Has a physician indicated there may be 6 months or less to live? Yes No If yes, this may be the right time for Hospice Care. Contact us any time to discuss how our Hospice program can help support you or your loved one. If no, this may be the right time for Palliative Care. We welcome a phone call to speak to one of our nurses. They are available to talk to you about your specific situation and answer any questions you may have. We're here to help... Call us anytime. Our nurses will help answer any questions you may have. 833.839.1113 Send us a message . Our friendly staff will review your message and have a nurse contact you at a time that is convenient for you.

Tara Connolly, Vice President Business Development, VIA Health Partners Vice President & Chief Growth Officer Tara Connolly About Tara joined Hospice & Palliative Care Charlotte Region (HPCCR) in 2016. Prior to joining HPCCR, Tara spent most of her business development career in the pathology diagnostics space working for small, private equity funded and large Fortune 500 diagnostic companies. Tara has earned numerous awards throughout her sales career including Rookie of the Year, multiple Top Performer awards, and Sales Director of the Year. Tara also spent many years training and developing sales professionals and is certified in Achieve Global Professional Selling Skills (PSS) and Miller Heiman Blue Sheet Selling. Tara is a graduate of East Carolina University and is based in Charlotte, NC with husband and two dogs. When not working, Tara enjoys spending time with family and friends, snow skiing, and cooking.

VIA Health Partners promises to provide exceptional hospice and palliative care, to guide you and your family on this journey, and to respect your choices. Your comfort, needs, and wishes come first. You can count on us - where you need us and when you need us. ​ That is our promise. tailored treatment for a unique diagnosis... ...dementia care We believe that each patient under our care deserves focused, tailored treatment designed to alleviate pain and symptoms unique to their diagnosis. We offer specialty care through our Dementia Care, KidsPath®and Veteran Care programs. Refer Yourself or Loved One Request More Information What is our Dementia Care Program? Making an impact with iPads More Available 24/7 • 365 Days a Year • Call Us Anytime: 833.839.1113 What is our Dementia Care Program? What is our Dementia Care Program? Caring for a loved one with dementia is difficult, but you're not alone... Caring for a loved one with dementia is often very difficult, with family and other caregivers experiencing high levels of both physical and emotional stress. In an effort to alleviate some of this anxiety, VIA Health Partners has created a specialized care plan for patients diagnosed with dementia, which also includes support and education for caregivers. The extensive training provides tools to physicians, RNs, nursing assistants, social workers, chaplains, and volunteers and includes instruction on increasing or maintaining a patient’s quality of life, appropriate pain and symptom management, and Advance Care Planning (i.e. Living Will, Health Care Power of Attorney). There is even social support for caregivers. We have trained clinical staff to understand the symptoms of dementia and we have introduced a pain assessment tool specifically designed for patients with impaired communication. These teams also work with therapeutic sensory kits containing aromatherapy scents and tactile stimuli, incorporating items reminiscent of their patients' childhood or career, music from their youth, and more. These kits are designed to stimulate the brain and increase communication with both the care team and family members. Call us at 833.839.1113 for more information or to schedule a consultation. More resources: Caregiver Resources >> Patient & Family Resources >> Making an impact with iPads Making an impact with iPads Sometimes the best medicine is unexpected, as we've found within our iPad program... Our staff have had great success using iPads with specific applications to interest patients with dementia. Social workers use iPads with specific applications that have produced interaction with patients. Over the past several years, we have seen amazing results. Even our most unresponsive patients have interacted with the iPads that have been brought to visits. A diagnosis of dementia can be frightening for a family, but this new program offers a glimpse of the loved one they know is still there. This initiative is being implemented in homes, assisted-living communities, and skilled nursing facilities. We believe that this new program will make a significant impact in the end-of-life care that our patients with advanced dementia receive. In order to offer even better care to our patients living with dementia, VIA Health Partners has a goal of purchasing iPads for all of our social workers to use with this project. You can help us reach this goal by making a gift to fund this meaningful project. Thank you to the Mecklenburg Medical Alliance & Endowment for their grant to support "Positive Approach to Care," a hospice training program that provides volunteers and staff with a deeper understanding of dementia and dementia related behaviors.

Dr. Bridget Hiller, Chief Medical Officer, VIA Health Partners Chief Medical Officer Dr. Bridget Hiller, MD HMDC About Dr. Hiller received her medical degree from State University of New York Brooklyn. She completed her residency in Internal Medicine at North Shore University Hospital 2005 and went on to serve as Chief Resident. She completed her fellowship in Hospice and Palliative Medicine in 2012, became fellow for the Academy of Hospice and Palliative Medicine in 2019, and also passed her Hospice Medical Director certification in 2019. In 2021 she was chosen as one of 50 women physicians as a Woman’s Wellness through Equity and Leadership (WEL) Scholar from the American Hospital Association. Dr. Hiller’s experience and background in improving access to care for patients living with serious and life-threatening illnesses will be of vital importance as we continue to provide excellence in care to the communities we serve. Read more about her inspiring journey here: Medical Professionals Charlotte - December 2024

Meet the dedicated Board of Directors at VIA Health Partners. Learn about the leaders guiding our mission to deliver exceptional palliative and hospice care. 2025 Executive Committee and Officers Board Chair Gregory (Greg) R. Kilpatrick McGuireWoods LLP Immediate Past Chair John A. Morrice Johnston, Allison & Hord, PA Vice Chair Jeffrey (Jeff) G. Gore Formerly with Wells Fargo Securities LLC Vice Chair at Large Jane B. Neese, PhD, RN Retired, UNCC Associate Dean Treasurer Michael A. McNamara Retired, Greer & Walker LLP - Partner Secretary Michael L. Rose McMillan Rose LLC Directors Richard J. Battle, CPA Elliott Davis Christi Theiler Cadd OrthoCarolina Research Institute Heather G. Carson, Attorney Formerly with Johnston, Allison & Hord, PA Sheryl Chapman Retired Clinical Study and FDA Coordinator & Nurse Casey Dorsey Ally Financial Laura Engel Retired, Aquestra Bank Patrick Fletcher Keever Pharmacy LLC Gregory (Greg) Grier, MBA, Ed.D Grier Consulting LLC David H. Jones Flexential Collie Lehn Retired, A.G. Edwards Bryan R. Midura Wells Fargo Advisors Meredith Pinson McGuireWoods, LLP Ashley Love Sumrall, MD, FACP Levine Cancer Institute Joseph (Joey) Tysinger Stamey-Tysinger Funeral Home & Cremation Center Jonathan Weathers SouthState Bank

We are proud to have served our North and South Carolina communities for over 4 decades. Visit us to locate a VIA Health Partners office nearest you. proudly serving 49 counties in North & South Carolina Offices Refer Yourself or Loved One Request More Information Charlotte NC Offices Davidson NC Office Lincolnton NC Office Shelby NC Office Clinton SC Office Columbia SC Office Fort Mill SC Office Greenville SC Office Rock Hill SC Office More Available 24/7 • 365 Days a Year • Call Us Anytime: 833.839.1113 North Carolina We proudly serve 15 counties in North Carolina. Click an office below to view branch details, or scroll on to view all VIA office locations. ► Charlotte / Mecklenburg County ► Davidson / Lake Norman / Mecklenburg County ► Lincolnton / Lincoln County ► Shelby / Cleveland County South Carolina We proudly serve 34 counties in South Carolina. Click an office below to view branch details, or scroll on to view all VIA office locations. ► Clinton / Laurens County ► Columbia ► Fort Mill / Lancaster County ► Greenville / Greenville County ► Rock Hill / York County NC Branch Offices - Charlotte S. Charlotte VIA Main Office Street Address: 7845 Little Avenue Charlotte, NC 28226 Mailing Address: PO Box 470408 Charlotte, NC 28247 Ph: 704.375.0100 Fx: 704.335.3522 Center for Palliative Care Advancement 7600 Little Avenue Charlotte, NC 28226 Ph: 704.375.0100 Philip L. Van Every Learning Resource Center 6624 Walsh Boulevard Charlotte, NC 28226 Ph: 704.375.0100 Directions >> Visit Website >> NC Branch Office - Shelby / Cleveland County Cleveland 951 Wendover Heights Drive Shelby, NC 28150 Ph: 704.487.4677 Fx: 704.481.8050 Directions >> Visit Website >> NC Branch Office - Davidson / Lake Norman Lake Norman 705 Griffith Street Suite 203 Davidson, NC 28036 Ph: 704.375.0100 Fx: 704.335.3522 Directions >> Visit Website >> NC Branch Office - Lincolnton / Lincoln County Lincolnton 900 Dontia Drive Lincolnton, NC 28092 Ph: 704.732.6146 Fx: 704.335.3522 Directions >> Visit Website >> SC Branch Office - Columbia Columbia 2180 Boyce Street Suite B Columbia, SC 29201 Ph: 803.431.2390 Fx: 877.209.4134 Directions >> Visit Website >> SC Branch Office - Fort Mill / Rock Hill Fort Mill 1061 Red Ventures Drive Suite 130 Fort Mill, SC 29707 Ph: 803.548.3708 Fx: 704.335.3522 Directions >> Visit Website >> SC Branch Office - Greenville Greenville 1003 Grove Road Suite E Greenville, SC 29605 Ph: 864.438.3900 Fx: 704.335.3522 Directions >> Visit Website >> SC Branch Office - Clinton / Laurens County Laurens 1304 Springdale Drive Clinton, SC 29325 Ph: 864.833.6287 Fx: 877.209.4134 Directions >> Visit Website >>

Physician Dr. Hunter Hoover, MD About Dr. Hoover joined VIA Health Partners in 2025. Education University of North Carolina at Chapel Hill - B.A. Zoology (1984) University of North Carolina Medical School (1988) Residency Eastern Virginia Medical School, General Surgery (1989) Medical University of South Carolina, Otolaryngology (1993) Board Certifications - Otolaryngology Honors & Awards - Best Doctors in America, 2007 - Present - Business North Carolina Best Doctors, 2013 - Present - Castle Connolly Regional Top Doctors, 2005 - Present - Charlotte Magazine Top Doctors, 2003 - Present Personal Interests Spending time & traveling with family, leading faith-based men's small groups, attending live music events & festivals

Explore VIA Health Partners' Grief Support services. Find caring resources, support groups, and counseling to help you navigate the journey of healing after loss. Grief Resources You are n ot alone. We listen . We support . We care . VIA Tools, Resources, & Programs Grief Resources Grief Support Articles More Available 24/7 • 365 Days a Year • Call Us Anytime: 833.839.1113 VIA Tools, Resources, & Programs VIA Tools, Resources, & Programs Grief Support >> You are not alone. We listen . We support . We care . Grief is a normal, natural response to the loss of someone or something important. It is unique to the person experiencing it and is as individual as the relationship that brought it about. Because of this uniqueness and individuality, there is no set timetable for how a person goes through the process. Likewise, what is helpful for some people may not be helpful for others. Wherever you may be in the grief process, know you have support any time you need it. Grief Resources Grief Resources Wherever you may be in the grief process, know you have support any time you need it. Grief Care Program & Resources >> What's Your Grief................. www.whatsyourgrief.com Compassionate Friends........ www.compassionatefriends.org Grief.com............................ www.grief.com Caring Connections.............. www.caringinfo.org Grief Support Group Event Calendar >> Youth Grief Care Program & Resources >> Chameleon's Journey................ www.chameleonsjourney.org The Doughy Center.................... www.dougy.org Grief Articles Articles Helpful articles of compassion and support for those who have experienced loss. View them below, or visit us here to view all Grief Support Articles. 1 2 3 4 5

Learn about VIA Health Partners' Privacy Practices. Discover how we protect your personal health information and ensure compliance with privacy regulations. Privacy Practices Your Information. Your Rights. Our Responsibilities. We are committed to providing compassionate care and protecting the privacy of our patients and families. We may use and disclose your health information for purposes surrounding your treatment. However, we take careful precautions to maintain the privacy of your Protected Health Information (PHI) and prevent the unnecessary disclosure of your individually identifiable health information. We will request your permission before using your individual health-related information in marketing communications such as newsletters, our web site, social media, or other community outreach. You may also choose to opt out of any marketing or fundraising solicitations by contacting our Philanthropy Department at 704-375-0100. The Health Insurance Portability and Accountability Act (HIPAA) requires that we have a full Notice of Privacy Practices available to patients. The Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Sections include: Use and Disclosure of Health Information Authorization to Use or Disclose Health Information Patient Rights Regarding Health Information Duties of the Organization If you would like to read our full “Notice of Privacy Practices,” click here . If you have any questions or concerns about patient privacy and your rights under the federal privacy standards, please contact our Privacy Officer at 704-375-0100 or privacy@hpccr.org .