Death and end-of-life topics raise many questions, especially when considering a hospice organization, that's why we've compiled as many answers as we can for you to review, in your time.  When you're ready, we're here to help. answers to our most frequently asked questions FAQs Death and end-of-life topics raise many questions, especially when considering a hospice organization, that's why we've compiled as many answers as we can for you to review, in your time. When you're ready, we're here to help. Refer Yourself or Loved One Request More Information Available 24/7 • 365 Days a Year • Call Us Anytime: 833.839.1113 General Service FAQs Admissions FAQs Credentials FAQs Ways to Help FAQs Additional FAQs Where is hospice care provided? VIA Health Partners provides hospice care in the home, in long-term care communities, in hospitals, and in our 6 inpatient hospice houses. What is Palliative Medicine? What is the role of nurse on the hospice care team? How are the patient's personal care needs handled? What is a "caregiving plan?" What is the role of the medical social worker on the hospice care team? How is spiritual care provided? What bereavement or grief care services are available and to whom? What if the patient needs hospitalization? What if a patient lives beyond six months? Does your organization care for children? What grief programs do you have for children? What kind of community education is provided?

Physician Dr. Shenita Moore, MD HMDC About Dr. Moore joined VIA Health Partners in 2024. Education Johns Hopkins University - B.A. Biology (2004) Emory University School of Medicine (2009) Residency Atrium Health (formerly Carolinas Medical Center), Internal Medicine (2012) Fellowship Wake Forest Baptist Health, Geriatric Medicine and Hospice & Palliative Medicine (2014) Board Certifications - Internal Medicine - Geriatric Medicine - Hospice & Palliative Medicine - Hospice Medical Director Honors & Awards North Carolina’s Top Doctors 2022 & 2025: Charlotte Region – Hospice & Palliative Care Personal Interests Spending time with her family, reading, & watching football

Discover the caring and compassionate physicians at VIA Health Partners. Meet the dedicated medical team providing expert palliative and hospice care. Chief Medical Officer, Physician Dr. Bridget Hiller, MD HMDC Read Bio >>> Physician Dr. Sara N. Badano, MD Read Bio >>> Physician Dr. April Caperna, DO HMDC Read Bio >>> Physician Dr. Christen (Chrissie) J. Fisher, MD HMDC Read Bio >>> Physician Dr. Carmella (Carla) Gismondi-Eagan, MD FACP ABCL HMDC Read Bio >>> Physician Dr. Elizabeth Hayes, MD Physician Dr. Hunter Hoover, MD Read Bio >>> Physician Dr. Erin Mahoney, MD Physician Dr. John Peter (J.P.) McBryde, MD HMDC Read Bio >>> Physician Dr. Shenita Moore, MD HMDC Read Bio >>> Physician Dr. Kelsey Nestor, MD HMDC Read Bio >>> Physician Dr. Hsiao (Janny) Soriano, MD Read Bio >>> Physician Dr. Karoline Thompson, MD

Learn about VIA Health Partners' commitment to compliance. Discover how we uphold the highest standards of care, ethics, and regulatory practices to ensure patient trust and safety. Compliance VIA Health Partners is committed to ensuring that individuals and entities associated with VIA Health Partners comply with all ethical, legal, and regulatory obligations and that all services provided are consistent with accepted standards of practice. As evidence of this commitment, the Corporate Compliance Program was put into place to detect, prevent, and correct any potential violations of law or regulation. In particular, the Corporate Compliance Program will respond to the areas of concern outlined in the Office of the Inspector General’s Compliance Program Guidance for Hospices.

VIA Health Partners offers palliative care wherever a patient calls home. We also offer palliative care services in a welcoming clinical setting. Visit us to locate a palliative care clinic nearest you. palliative care in a welcoming clinical setting Clinics Refer Yourself or Loved One Request More Information Charlotte NC Clinic Lincolnton NC Clinic Huntersville NC Clinic More Available 24/7 • 365 Days a Year • Call Us Anytime: 833.839.1113 North Carolina In addition to home visits, Palliative Care is available at 3 clinic locations in North Carolina. Click a clinic location below to view details, or scroll on to view all VIA clinic locations. ► Charlotte / Mecklenburg County ► Huntersville / Mecklenburg County ► Lincolnton / Lincoln County South Carolina Palliative Care is available in South Carolina. ► Call us at 833.839.1113 to learn more about Palliative Care in South Carolina. Palliative Care Clinic - Charlotte PC Charlotte Located within the Center for Palliative Care Advancement 7600 Little Avenue Charlotte, NC 28226 Ph: 704.375.0100 Directions >> Visit Website >> Palliative Care Clinic - Lincolnton PC Lincolnton Located within the VIA Health Partners Lincolnton Branch Office 900 Dontia Drive Lincolnton, NC 28092 Ph: 704.732.6146 Directions >> Visit Website >> PC Huntersville Palliative Care Clinic - Huntersville Located within Levine & Dickson Hospice House - Huntersville 11900 Vanstory Drive Huntersville, NC 28078 Ph: 704.375.0100 Directions >> Visit Website >>

Discover VIA Health Partners' Community & Professional Education programs. Learn about our educational resources and training designed to support healthcare professionals and community members. Education & Training We are proud to offer a wide range of services & training. From end-of-life planning to grief topics, we continually provide educational opportunities to individuals and organizations within our service area. Community Education Professional Education More Available 24/7 • 365 Days a Year • Call Us Anytime: 833.839.1113 Community Education Community Education VIA Health Partners remains highly visible through an array of community outreach efforts. We offer community educational presentations on end-of-life planning, advance directives, grief in the workplace, and other topics to a wide variety of audiences every day. Our Education & Resource Managers are happy to to visit your workplace, community of faith, or service organization to make a presentation on a variety of end-of-life topics. We have a listing of core presentations and all can be customized to your specific needs. This service is provided free of charge. For more information or to schedule a presentation, please call us at 833.839.1113 or request more information via our online contact form . Professional Education Professional Education We offer many educational opportunities free of charge to the communities we serve. Many of our presentations have been approved for continuing education units for CNAs by the N.C. Division of Facility Services. These presentations also provide social work and nurse contact hours. To schedule any of these sessions, or to inquire about additional educational resources we provide, please call us at 833.839.1113 or request more information via our online contact form .

Cynthia L. Tilley, SPHR, Vice President Human Resources, VIA Health Partners Vice President & Chief Human Resources Officer Cindy Tilley, SPHR About Cindy, a Gaston/Mecklenburg County native, is a 1987 graduate of Appalachian State University, earning a BSBA in marketing and management. Cindy began her career with Hospice & Palliative Care Charlotte Region (HPCCR) in 1995 and continues to enjoy overseeing the functions of Human Resources, Community Outreach, Volunteer Services, and Staff Training & Development. Cindy has held the Senior Professional in Human Resources certification since 1998. In 2005, Cindy was awarded the prestigious Babcock Award from The Employers Association for excellence in the human resources profession and service to the business community. Cindy serves as a resident volunteer and on the Board of Directors for House of Mercy in Belmont, NC. When not working and volunteering, Cindy enjoys spending time with her family and friends as well as being a DIY Weekend Warrior.

Submit a referral to VIA Health Partners. We are here to support you and your loved ones through every stage of end-of-life care with compassion and dignity. Referral Form VIA Health Partners (Main Office) 7845 Little Avenue Charlotte, NC 28226 Tel: 833.839.1113 | Fax: 704.335.3522 View all office locations here . If you are referring yourself, a family member, or a loved one, please complete the form below. For privacy reasons, we ask that you do not include ANY personal health information in your form submission. If you would like immediate assistance, please call us at 833.839.1113. Thank you for considering VIA Health Partners. During normal business hours, we will respond to your inquiry within four hours or less. For referrals after normal business hours and on weekends, please call 833.839.1113. Name: Company: Email: Phone: Address: Subject: Message: I am interested in... * Required Referring myself Referring a family member Referring a loved one Please choose the service(s) you are interested in: * Required Hospice Care Journeys Palliative Care Specialty Care (Veteran Care, Pediatric Care) Grief Support Hospice House / Inpatient Care Submit Thank you for your message. We look forward to responding to you shortly.

A fulfilling career awaits at VIA Health Partners! Visit us to learn more about available career opportunities and apply. make a difference Careers VIA Health Partners is an employer you can be proud of with a caring and compassionate team dedicated to end-of-life patient care. We serve 49 counties across North and South Carolina. Our job postings for our service area are split into three regions, our Charlotte Region, Cleveland Region, and Laurens Region. Scroll on to learn more, or view the next slides for links to learn more! View Careers by Region & Apply An Employer You Can Be Proud Of Employee Benefits Packages Team Testimonials More Available 24/7 • 365 Days a Year • Call Us Anytime: 833.839.1113 View Careers & Apply View Region Job Postings & Apply >> Charlotte Region Our Charlotte Region includes Cabarrus, Catawba, Gaston, Iredell, Lincoln, Mecklenburg, Stanly, and Union County in North Carolina and Chester, Chesterfield, Fairfield, Kershaw, Lancaster, and York County in South Carolina. View Region Job Postings & Apply >> Cleveland Region Our Cleveland Region includes Burke, Caldwell, Cleveland, McDowell, Polk, and Rutherford County in North Carolina. View Region Job Postings & Apply >> Laurens Region Our Laurens Region includes Abbeville, Anderson, Cherokee, Greenville, Greenwood, Laurens, Newberry, Oconee, Pickens, Saluda, Spartanburg, and Union County in South Carolina. An Employer You Can Be Proud Of A fully accredited, non-profit hospice with deemed status. . . We are proud to have been named by the Charlotte Business Journal as one of the healthiest employers in the city. We offer a competitive and comprehensive compensation and benefits package. We value and respect the dignity of every person and pride ourselves on providing exceptional care for our patients and their families. We encourage work/life balance and provide: Reasonable working hours with up to 28 days PTO in your first year Employee recognition program Continuing education opportunities Employee Benefits Packages Flexible benefits programs that work for you. . . At VIA Health Partners, we offer a flexible benefits plan for our employees. The cafeteria-style plan allows each person to customize benefits according to family priorities. Medical Benefits Dental Benefits Vision Benefits Health Savings Account Holidays and Paid Time Off (PTO) 403 (b) Plan Critical Illness Coverage Employee Assistance Program Flexible Spending Accounts Short Term Disability Long Term Disability Life and Accidental Death & Dismemberment Coverage Voluntary Group Accident Insurance Team Testimonials See what our team says about working for hospice. . . An Employer You Can Be Proud Of Employee Benefits Packages Team Testimonials " I have had the opportunity to work for HPCCR for 17 years and I'm daily reminded of why I love what I do. Through working with HPCCR, I have had the privilege of caring for individuals from birth through youth in our Kids Path program and with our adult population as a case manager. HPCCR fosters a team approach so we can not only travel the end-of-life journey with our patients and families through a multidisciplinary approach but as a team, we support each other. I'm often asked why I do what I do, and the answer is simple...why WOULDN'T I do what I do! I'm the one on the end of receiving the blessings! Thank you for allowing me to share." - Cyndi B., Staff Nurse, HPCLC

Our caring team is here to answer any questions you may have about hospice or palliative care. You can call us directly at 833.839.1113 or use our contact form to send us a message. Contact Us VIA Health Partners (Main Office) 7845 Little Avenue Charlotte, NC 28226 Tel: 833.839.1113 | Fax: 704.335.3522 View all office locations here . For privacy reasons, we ask that you do not include ANY personal health information in your form submission. Name: Company: Email: Phone: Address: Subject: Message: I would like information on: * Required Hospice Care Journeys Palliative Medicine Referral Information Volunteer Opportunities Event Information Grief Care / Spiritual Support Community Education Request a Speaker Submit Thank you for your message. We look forward to responding to you shortly.

Learn more about how you can support your community and join us in our mission to ensure end-of-life care is available to all in our communities who may need us. make a difference ...giving There are so many special ways to give...whether attending a fundraising event like Soup On Sunday, purchasing a Memory Bell, or making a donation, every dollar goes directly to support us in our mission to help individuals in need, free of charge. Learn How Your Gift Helps >> Give a One-Time Gift >> Give a Recurring Monthly Gift >> Available 24/7 • 365 Days a Year • Call Us Anytime: 833.839.1113

VIA Health Partners promises to provide exceptional hospice and palliative care, to guide you and your family on this journey, and to respect your choices. Your comfort, needs, and wishes come first. You can count on us - where you need us and when you need us. ​ That is our promise. compassionate end-of-life care... ...hospice care Hospice is comfort-oriented care focused on quality of life for patients with a diagnosis of months, weeks, or days to live. We will bring our care to you, whether in the home, assisted living community, long term care community, or hospital. Refer Yourself or Loved One Request More Information What is Hospice? When is the right time for Hospice? Where is Hospice Care provided? How is Hospice paid for? More Available 24/7 • 365 Days a Year • Call Us Anytime: 833.839.1113 What is Hospice? What is Hospice? Hospice is much more than medical care... Hospice is much more than just care at the end of life. It is a beneficial and crucial solution for individuals and their families who are facing the complexities of a serious illness. Patients with a short life expectancy need more than just the right medications. They also need emotional and spiritual care to address fears and anxiety. They need education to know what to expect and to plan for the future. And they need the physical support that can only be provided by hospice professionals. VIA Health Partners offers a full scope of services for patients and their loved ones. More resources: Caregiver Resources >> Patient & Family Resources >> The VIA Hospice Care Path >> When is the right time for Hospice? When is the right time for Hospice? It's never easy to know when the time is right for Hospice... It is a uniquely personal decision for each individual and their family. Hospice care could benefit anyone who has: A terminal illness with a prognosis of months, weeks, or days rather than years Chosen comfort care rather than treatment focused on a cure Had multiple hospital stays in the past six months Experienced decreased appetite or significant weight loss More resources: Hospice Care or Palliative Care? >> Hospice Care: Dispelling the Myths >> Where is Hospice Care provided? Where is Hospice Care provided? VIA Health Partners will care for you... In your home In assisted living centers In long-term care communities In local hospitals At one of our 6 Hospice Houses: Levine & Dickson Hospice House - Huntersville (NC) Levine & Dickson Hospice House at Aldersgate (NC) Levine & Dickson Hospice House at Southminster (NC) Hospice House of Laurens County (SC) Testa Family Hospice House (NC) Levine & Dickson Hospice House - Wendover (NC) More resources: VIA Health Partners Locations >> VIA Health Partners Hospice Houses >> VIA Health Partners Service Area >> How is Hospice paid for? How is Hospice paid for? Hospice Care is available to all, the ability to pay will never be a barrier... Hospice is an inclusive Medicare Part A benefit, meaning that all services related to terminal illness are covered up to 100%. Hospice care is also covered by Medicaid and most employer-provided healthcare plans. However, at VIA Health Partners, ability to pay will not be a barrier to receiving needed care. Thanks to generous community support, and our non-profit mission, our services are available to anyone in our community who needs us. For individuals enrolled in Medicare, hospice is a benefit that they are entitled to have. The Hospice Medicare Benefit completely covers the cost of all hospice services, medical equipment, supplies, and medications related to the hospice diagnosis as long as these items are included in the hospice plan of care.